Complaint handling

Dear Customer,

The Euroleasing Ltd. and Retail Prod Ltd. (hereinafter together referred to as the Company) consider the high-quality service and satisfaction of our esteemed customers as paramount. Our customers have the opportunity to contact us with their observations and complaints regarding the activities and behavior of our Company.

Throughout the entire process of handling complaints, including the time of lodging a complaint, investigating the complaint, and following up with a response, our Company aims to collaborate with our customers and provide flexible and supportive assistance.

We encourage our customers who require language assistance, such as Hungarian translation, to arrange for their own translator or representative to aid in the communication process. Our team is dedicated to cooperating with any appointed translator to ensure a comprehensive understanding and resolution of any concerns or complaints. We value your understanding and cooperation in this matter.

For further information, please refer to our website in Hungarian:

Further information